What are your jewelry made of?

Our jewelry is made of Gold-Filled, gold plated, vermeil and stainless steel. The metals used are hypoallergenic. Depending on the manufacturing process and their material, our jewelry can range from durable to very durable. Our jewelry accompanies you in your everyday life.

They offer a guarantee of quality over time, so you can wear your jewelry on a daily basis, in the shower, in sports, etc ... On the other hand, avoid as much as possible any direct contact with perfumes and cosmetics of all kinds and any repeated contact with chemicals such as household products.

What is Gold Plated, Gold-Filled, Vermeil or Stainless Steel?

Gold-Filled, developed in the United States, is a process of manufacturing components from a raw material composed of a layer of 12 or 14 carat gold mechanically pressed or hot affixed on a brass base. Gold-Filled is a much thicker form of gilding that is similar to gold plated.

To obtain a gold-plated jewel it is necessary that a minimum thickness of 3 microns of gold is deposited (plated), via a chemical or electrical process of plating, on a base metal (very often brass). The gold used to cover brass can be mixed with other metals to offer different plating colors. (such as rose gold veneer).

Finally, Vermeil is an alloy made of solid silver covered with gold (yellow or gray, from 18 to 22 carats) by a galvanoplastic treatment (an electrolytic technique). So it's gold silver, gold-plated silver.

Stainless steel can also be covered with yellow or rose gold.


Where is my order?

You can track your jewelry in your order tracking! The tracking of your jewelry is updated by La Poste and can therefore have a little delay.

What are the delivery times?

Before shipment, the order preparation time is between 2 and 5 working days.
From the date of shipment of the order, the delivery time extends on average from 2 to 5 working days maximum (excluding weekends). And can lengthen for destinations outside Europe.

If after this period, you have still not received your jewelry, remember to check the status of your order and possibly send us an email at contact@ginnie-bijoux.shop.                                                                                  


What payment methods are accepted?

We accept most credit cards (Visa, Mastercard, American express). All payments are secured and encrypted via PrestaShop Checkout, our payment partner. Under no circumstances do we have access to your payment data. You can also choose to place an order using PayPal.


Return policy

You have a period of 14 days from receipt of your order to return the item that does not suit you, the return costs being at your expense. Returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their remarketing in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete products are not taken back.

If your return complies with the conditions set out above, you will be reimbursed the price of the product(s) purchased as well as the delivery costs incurred for the return.

The exchange (subject to availability) or refund will be made within 5 days, and at the latest, within 14 days from receipt, by the seller, of the products returned by the buyer under the conditions provided above.